Client Support Specialist I
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|Hours: 8:00AM – 4:00PM Monday – FridayStatus: FULL TIME||Location:
1460 Ritchie Hwy. Arnold MD 21012
|Department: Client Services|
Meals on Wheels of Central Maryland, Inc., a premiere provider of services to the aging, is committed to providing nutritious and fulfilling meals to homebound individuals. Our dedicated staff and volunteers prepare and deliver over 800,000 nutritious meals a year. But Meals on Wheels is more than a meal—we also provide grocery shopping, phone pals, companion visits and other support services to help our clients remain independent and living at home.
Focused on ensuring that we can serve as many people as possible, and remaining true to our mission, Meals on Wheels of Central MD is excited about the immediate opening for a Client Support Specialist located in Baltimore Maryland. If you are excited to contribute to a robust program, playing an integral role in providing assistance to those who need it most, this may be the perfect fit! If where your work truly matters, apply today!
Primary Responsibilities and Duties:
Oversee the processing of client applications, complete client intakes and conduct in-home assessments. Schedule and coordinate the submission of SNAP applications and other support program referrals both internally and externally. Act as liaison for client communication, interfacing with other the all members of the home delivered meal program as well as family members, and other service providers. This position participates as a member of the Central Maryland Client Services Department, working collaboratively with all members of the department and the volunteer support services team to holistically support clients using best practices in aging services.
Required Knowledge, Skills and Abilities:
Knowledge of basic human and social services principles, including the importance and procedures related to maintaining confidentiality; methods for addressing vulnerable adults concerns; and procedures for implementing outside intervention. Strong leadership skills. Ability and determination to solve problems, to seek solutions, and to make decisions. Strong organizational and interpersonal skills with the ability to communicate effectively in writing and orally. Ability to work with paid staff, volunteer staff, and interns effectively, maximizing productivity and quality, and inspiring cooperation and confidence on the part of staff, co-workers, superiors, colleagues at other agencies. Computer literacy (word, excel, databases, and internet.)
Meals on Wheels of Central MD Benefits include:
Health insurance, vision and eye care, life insurance, short term disability insurance, 401k that includes company match and discretionary contributions, mileage reimbursement and much more!