Join Our Team

STATUS: On Call, Part Time; Non – Exempt

HOURS PER WEEK: Varies

REPORTS TO: Home Delivery Team

Meals on Wheels of Central Maryland, a premiere provider of aging services, seeks mission driven professionals for our rapidly growing organization.  The pandemic has had a profound impact on aging adults, and MOWCM continues to actively respond and engage in equitable service to heal our community. Our mission to enable aging and disabled adults to live safely and independently at home throughout Central Maryland is more important now than ever.

Meals on Wheels of Central Maryland, Inc. (MOWCM), is committed to providing nutritious home delivered meals, personal contact and support services to homebound, aging and disabled adults. Meals on Wheels is more than a meal™ offering a full continuum of nutrition, support and safety-net services that help sustain health, promote independence, maintain economic stability, and improve overall quality of life.  By helping the aging and disabled remain living independently in their homes, Meals on Wheels supports their continued integration into the social fabric of the community, prevents premature institutionalization, reduces health care spending and allows aging adults to remain in their home and communities with dignity.

Function and Scope

The On-Call Substitute Site Coordinator will serve as the substitute Distribution or Packing Site Coordinator at sites in his/her region when the regular Distribution or Packing Site Coordinator is unavailable on a short term basis. They will receive and oversee delivery of unitized meals from Meals on Wheels of Central Maryland. Manage and/or coordinate volunteers, drivers, and visitors at the distribution site and maintain community relations and ongoing communication/linkages with the regional office.

 Responsibility and Duties

• Receiving meals from Meals on Wheels of Central Maryland:
• Ensure temperature control, quality, and compliance with timing and sanitation practices as set forth by MOWCM, Maryland State Board of Health, and State Office on Aging and communicate any issues to the Director of Home Delivery.
• Prior to volunteers arriving, pack hot boxes and cold bags for delivery to ensure the quality standards of food safety are upheld.
• Ensure that his/her facility, and all delivery equipment, is well maintained and kept clean.

• Overseeing and coordinating the delivery of meals to clients:
• Ensure that the appropriate number of meals have been delivered to clients in a timely manner. If a volunteer route is open, deliver meals to clients.
• Communicate discrepancies in the number or type of meals received or their condition, to the Director of Home Delivery so errors can be corrected.
• Ensure that information, gifts, etc. sent to site by Central Office are distributed to all clients in a timely manner

• With the support of the Director of Volunteer Services, responsible for the supervision of the volunteers assigned to site:
• Provide orientation to new volunteers, assists with ongoing training by conveying standards and maintaining stated policies and procedures.
• Manage volunteer schedules and coverage directly with VSS to maintain accurate, up-to-date volunteer schedules, updated monthly, and schedule all routes that do not have an assigned scheduler.
• Informs the Director of Home Delivery if he/she suspects any volunteer is unable to safely perform his/her duties or has in any way breached the MOWCM code of ethics.
• Assesses projected volunteer recruitment needs, communicates needs to the Director of Volunteer Services or Director of Home Delivery, and assists in the recruitment of volunteers by speaking to community groups.
• Works with volunteers to identify client concerns (including safety and health issues, unexpected failure to answer door, etc.) and reports these issues promptly to the HDM Team.
• Responsible for maintaining relations with physical site owners:
• Maintain awareness of any issues that could impact MOWCM ability to use site. (i.e. snow/ice on parking lot, major repairs scheduled for building, building closure on specific holidays.) as well as maintain friendly relations with landlords
• Assist in resolving routing issues, consulting with Director of Home Delivery, to balance routes or address other issues
• Serve as driver and/or visitor when no volunteer coverage is available.
• Keep the community informed of the availability of home delivered meals through MOWCM for homebound seniors and disabled individuals.
• Conducts outreach in his/her assigned area to recruit additional clients, while simultaneously informing the community about opportunities to volunteer and give.
• Assist in the recruitment of new volunteers and clients by actively encouraging current volunteers to refer others, and by watching for opportunities to speak to individuals or groups who can be referred to the Director of Home Delivery  or the Director of Volunteer Services.
• Notify the Director of Home Delivery of any volunteer changes of address, illness, retirement, death, etc. in a timely manner, and relays volunteer concerns.
• Assist with volunteer recognition projects in his/her region.

• Works with any paid staff, including paid driver(s), assigned to site, providing direction, guidance.

• Attend and fully participates in all staff meetings and other meetings as required/directed.
• Assists with and attends special events held by the Meals on Wheels of Central Maryland as necessary
• Upholds the vision, mission, and values of Meals on Wheels of Central Maryland.
• Create a welcoming and positive environment for volunteers to meet program goals.
• Other duties as requested by supervisor.

Required Knowledge, Skills and Abilities

• Excellent interpersonal skills. Ability to work well with older individuals, disabled individuals, and individuals of all ages and cultures.
• Highly organized and able to effectively problem solve.
• Ability to stand for extended periods of time, lift 40 pounds, and fulfill the other physical requirements of the position.
• Ability to read, write and communicate fluently in English. Additional language skills (Spanish, Korean, etc.) a plus.
• Experience managing volunteers, preferred.
• Familiarity with community organizations/publications/sources of volunteers/clients desirable.
• Knowledge of food handling, sanitation, and safety techniques, a plus.
• Computer literacy

Qualifications

• High school diploma or equivalent certificate
• Possess a valid Maryland driver’s license and maintain a driving record free of accidents for twelve (12) months.
• Can seek and maintain employment in the US.
• Must pass criminal background and drug screens
• Must be fully vaccinated for COVID 19.

• One to two years of related experience, preferred

Ideal candidates are enthusiastic, communicate effectively, and are ready to get the job done. Successful Substitute Site Coordinators care deeply about customer expectations and satisfaction.

We are looking for team players who desire to grow with us!

Client Engagement Specialist

Meals on Wheels of Central Maryland, a premiere provider of aging services, seeks mission driven professionals for our rapidly growing organization.  The pandemic has had a profound impact on aging adults, and MOWCM continues to actively respond and engage in equitable service to heal our community. Our mission to enable aging and disabled adults to live safely and independently at home throughout Central Maryland is more important now than ever.

Meals on Wheels of Central Maryland, Inc. (MOWCM), is committed to providing nutritious home delivered meals, personal contact and support services to homebound, aging and disabled adults. Meals on Wheels is more than a meal™ offering a full continuum of nutrition, support and safety-net services that help sustain health, promote independence, maintain economic stability, and improve overall quality of life.  By helping the aging and disabled remain living independently in their homes, Meals on Wheels supports their continued integration into the social fabric of the community, prevents premature institutionalization, reduces health care spending and allows aging adults to remain in their home and communities with dignity.

Ideal candidates bring a passion for the mission and a desire to make a difference

Responsibilities:

The Client engagement specialist will offer a wide range of client-based services by phone, fax, email, or database assignments to include incoming and outgoing calls, data entry, resource sharing, referrals, outreach, and client delivery dashboard monitoring while consistently delivering an elevated level of professional customer service.

As a part of the Client Engagement team, the candidate will also assist clients and their representatives by connecting them to appropriate Meals on Wheels programs and services.

 Additional Duties Include:

Collects and records appropriate data and documentation in Meals on Wheels client database.

Addresses meal schedule changes, and missed deliveries, and emergency alerts, advising volunteers on appropriate responses. Monitors meal delivery dashboard and follows up as needed with accurate detailed documentation.

Qualifications:

Two years of college, preferably with a major or concentration in a human services-oriented field.   Bachelor’s degree preferred.

Benefits and perks:

Competitive salary with health insurance, vision and eye care, life insurance, short term disability insurance, 401k that includes company match and discretionary contributions, mileage reimbursement and much more!

At Meals on Wheels of Central MD, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Meals on Wheels of Central MD believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. j

STATUS: On Call, Part Time; $15.00/hour

HOUS PER WEEK: Varies based on need                                                                                           

SUPERVISOR: Distribution Manager

 Meals on Wheels of Central Maryland, a premiere provider of aging services, seeks mission driven professionals for our rapidly growing organization.  The pandemic has had a profound impact on aging adults, and MOWCM continues to actively respond and engage in equitable service to heal our community. Our mission to enable aging and disabled adults to live safely and independently at home throughout Central Maryland is more important now than ever.

 Meals on Wheels of Central Maryland, Inc. (MOWCM), is committed to providing nutritious home delivered meals, personal contact and support services to homebound, aging and disabled adults. Meals on Wheels is more than a meal™ offering a full continuum of nutrition, support and safety-net services that help sustain health, promote independence, maintain economic stability, and improve overall quality of life.  By helping the aging and disabled remain living independently in their homes, Meals on Wheels supports their continued integration into the social fabric of the community, prevents premature institutionalization, reduces health care spending and allows aging adults to remain in their home and communities with dignity.

 Ideal candidates bring a passion for the mission and a desire to make a difference.  Routes available throughout Central Maryland; however, all routes originate in Baltimore City.

 Function and Scope

Serves as an on-call driver and delivers bulk and packaged food from the Central Kitchen in Baltimore City to distribution sites, day care facilities, congregate eating sites, and home-delivered meals to clients.

  Primary Responsibility and Duties

• Oversee the distribution of meals to homebound elderly and disabled community members.
• Reads and follows delivery instructions, uses Mobile Meals application to guide and report on delivery route progress and, client concerns.
• Ensure and maintain cleanliness and food safety requirements of meals during delivery.
• Follow food delivery procedures.
• Assist in taking and recording food temperatures as requested.
• Keeps van and assigned work tools clean and well maintained.
• Help identify clients who need additional services, and works with other staff to identify resources to meet client needs.

• Maintain customer/client concern record free of concerns/complaints for twelve (12) months
• Adhere to all Maryland State standards for road safety

• Other duties as requested by supervisor

 Qualifications

• Uphold the vision, mission and values of Meals on Wheels of Central Maryland.
• Possess excellent interpersonal and adaptive problem-solving skills.
• High school diploma or equivalent certificate
• Possess a valid Maryland driver’s license and maintain a driving record free of accidents for twelve (12) months.
• Can seek and maintain employment in the US.
• Able to lift a minimum of 70 pounds
• Able to sit and stand for long periods of time.
• Must pass criminal background and drug screens
• Must be fully vaccinated for COVID 19.

• One to two years of related experience, preferred
• Basic knowledge of food sanitation and HACCP guidelines, preferred

 Ideal candidates are enthusiastic, communicate effectively, and are ready to get the job done. Successful delivery drivers enjoy being out on the road driving, put safety first, and care deeply about customer expectations and satisfaction.

We are looking for team players who desire to grow with us!