Join Our Team

Hours: 8:00am – 4:00pm
Status: Full Time
Location: 1460 Ritchie Highway, Arnold, MD 21012

Meals on Wheels of Central Maryland, a well-respected state-wide organization, seeks a Client Support Specialist to oversee regional client support services for the Home Delivered Meal Program including client intake and assessment, service linkage, and follow up. This position, located in Arnold, MD (Anne Arundel County) is a part of a strong and growing Client Services Team, with opportunity for personal and professional growth. Meals on Wheels of Central Maryland, Inc., a premier provider of services to the aging, is committed to providing nutritious meals and support services to homebound individuals. Our dedicated staff and volunteers prepare and deliver over 1,000,000 nutritious meals per year, and offer support services including grocery shopping assistance, companion visitors, pet food delivery and care management to help our clients remain living safely and independently at home. For more information, please visit www.mealsonwheelsmd.org.

Responsibilities:

This position participates as a member of the Central Maryland Client Services Department, working collaboratively with all members of the department and the volunteer support services team to holistically support clients using best practices in aging services.

• Oversee the processing of client applications, complete client intakes and conduct in-home assessments.
• Schedule and coordinate the submission of SNAP applications and other support program referrals both internally and externally.
• Act as liaison for client communication, interfacing with other the all members of the home delivered meal program as well as family members, and other service providers.

Required Skills and Abilities:

• Knowledge of basic human and social services principles, including the importance and procedures related to maintaining confidentiality; methods for addressing vulnerable adults concerns; and procedures for implementing outside intervention.
• Strong leadership skills.
• Ability and determination to solve problems, to seek solutions, and to make decisions.
• Strong organizational and interpersonal skills with the ability to communicate effectively in writing and orally.
• Ability to work with paid staff, volunteer staff, and interns effectively, maximizing productivity and quality, and inspiring cooperation and confidence on the part of staff, co-workers, superiors, colleagues at other agencies.
• Computer literacy (word, excel, databases, and internet)

Qualifications:

• Bachelor’s degree in human services field, two years related work experience, supervisory experience a plus.
• Current driver’s license, dependable licensed and insured vehicle.
• A collaborative work style with the ability to manage internal and external relationships.

Meals on Wheels of Central Maryland Benefits include:
Health insurance, vision and eye care, life insurance, short-term disability insurance, 401k with company match and discretionary contributions, mileage reimbursement, and much more!

Please forward your cover letter and resume in PDF or Word format. Cover letter should include the title for which you are applying.

Meals on Wheels of Central Maryland is an equal opportunity employer.

At Meals on Wheels of Central Maryland, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Meals on Wheels of Central MD believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Hours: Monday, Wednesday, Friday 8:30am – 4:30pm
Status: Part Time
Location: 255 Clifton Blvd., Westminster, MD 21157

Meals on Wheels of Central Maryland, a well-respected state-wide organization, seeks a Client Support Specialist to oversee regional client support services for the Home Delivered Meal Program including client intake and assessment, service linkage, and follow up. This position, located in Westminster, MD is a part of a strong and growing Client Services Team, with opportunity for personal and professional growth. Meals on Wheels of Central Maryland, Inc., a premier provider of services to the aging, is committed to providing nutritious meals and support services to homebound individuals. Our dedicated staff and volunteers prepare and deliver over 1,000,000 nutritious meals per year, and offer support services including grocery shopping assistance, companion visitors, pet food delivery and care management to help our clients remain living safely and independently at home. For more information, please visit www.mealsonwheelsmd.org.

Responsibilities:

This position participates as a member of the Central Maryland Client Services Department, working collaboratively with all members of the department and the volunteer support services team to holistically support clients using best practices in aging services.

• Oversee the processing of client applications, complete client intakes and conduct in-home assessments.
• Schedule and coordinate the submission of SNAP applications and other support program referrals both internally and externally.
• Act as liaison for client communication, interfacing with other the all members of the home delivered meal program as well as family members, and other service providers.

Required Skills and Abilities:

• Knowledge of basic human and social services principles, including the importance and procedures related to maintaining confidentiality; methods for addressing vulnerable adults concerns; and procedures for implementing outside intervention.
• Strong leadership skills.
• Ability and determination to solve problems, to seek solutions, and to make decisions.
• Strong organizational and interpersonal skills with the ability to communicate effectively in writing and orally.
• Ability to work with paid staff, volunteer staff, and interns effectively, maximizing productivity and quality, and inspiring cooperation and confidence on the part of staff, co-workers, superiors, colleagues at other agencies.
• Computer literacy (word, excel, databases, and internet)

Qualifications:

• Bachelor’s degree in human services field, two years related work experience, supervisory experience a plus.
• Current driver’s license, dependable licensed and insured vehicle.
• A collaborative work style with the ability to manage internal and external relationships.

Meals on Wheels of Central Maryland Benefits include:
Health insurance, vision and eye care, life insurance, short-term disability insurance, 401k with company match and discretionary contributions, mileage reimbursement, and much more!

Please forward your cover letter and resume in PDF or Word format. Cover letter should include the title for which you are applying.

Meals on Wheels of Central Maryland is an equal opportunity employer.

At Meals on Wheels of Central Maryland, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Meals on Wheels of Central MD believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Meals on Wheels of Central Maryland, Inc., a premiere provider of services to the aging, is committed to providing nutritious and fulfilling meals to homebound individuals. Our dedicated staff and volunteers prepare and deliver over 1.3 million nutritious meals a year. Meals on Wheels is more than a meal – we also provide grocery shopping, phone pals, companion visits and other support services to help our clients remain independent and living at home.

Focused on ensuring that we can serve as many people as possible, and remaining true to our mission, we have two openings for Food Service positions located in our main kitchen in Baltimore, Maryland. If you are excited to contribute to a robust program, playing an integral role in providing assistance to those who need it most, this may be the perfect fit! If where your work truly matters, apply today!

The full-time hours for this position are Monday through Thursday 10:30am-7:00pm, Friday 7:00am-4:00pm, and rotating Saturdays (required) 7:00am-2:00pm.

Starting pay is $13.50 per hour.

Please click here to read the full job description before applying. To apply, complete the below form.

Hours: 9:30am – 1:30pm
Status: Part Time
Location: 1316 Park Ave., Baltimore, MD 21217

Meals on Wheels of Central Maryland, Inc., a premier provider of services to the aging, is committed to providing nutritious meals and support services to homebound individuals. Our dedicated staff and volunteers prepare and deliver over 1,000,000 nutritious meals per year, and offer support services including grocery shopping assistance, companion visitors, pet food delivery and care management to help our clients remain living safely and independently at home. For more information, please visit www.mealsonwheelsmd.org.

Focused on ensuring that we can serve as many people as possible, and remaining true to our mission, Meals on Wheels of Central Maryland is excited about the immediate opening for a Meal Delivery Driver located in Baltimore, Maryland. If you are excited to contribute to a robust program, playing an integral role in providing assistance to those who need it most, this may be the perfect fit! If where your work truly matters, apply today!

Responsibilities:

• Oversee the distribution of individually packaged meals to homebound elderly and disabled community members. Ensure cleanliness and food safety, and maintaining site.
• Help identify clients who need additional services, and work with other staff to identify resources to meet client needs.

Required Skills and Abilities:

• Excellent interpersonal skills. The ability to interact well with elderly and disabled community members.
• H.S. diploma, ability to speak, read and write English fluently and maintain proper records.
• The ability to stand and lift (up to 40 lbs.) while working.
• Current Maryland driver’s license and access to a personal vehicle.
• Ability to pass criminal background check and drug screening.

Please forward your cover letter and resume in PDF or Word format. Cover letter should include the title for which you are applying.

Meals on Wheels of Central Maryland is an equal opportunity employer.

At Meals on Wheels of Central Maryland, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Meals on Wheels of Central MD believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Hours: Varies (on-call)

Location: Varies (floating position)

The On-Call Substitute Site Coordinator will serve as the substitute Distribution or Packing Site Coordinator at sites in his/her region when the regular Distribution or Packing Site Coordinator is unavailable on a short term basis.

Primary Responsibilities:

• When serving as the substitute site coordinator, he/she is responsible for overseeing volunteer drivers/visitors, and meal distribution to homebound clients, in his/her area of temporary assignment, and for maintaining linkages between them and their regional office.
• At distribution sites, he/she will oversee the receipt of hot and cold meals from the Central Kitchen ensuring that all meal counts are correct when delivered to the site, and that the correct number and types of meals are packed for delivery to clients. At packing sites, he/she will oversee the receipt of bulk meals, assuring that the correct quantities and types of food have been received, and then overseeing repackaging into unitized meals. He/she is also responsible for:
  1. Monitoring quality control issues for the site, monitoring food temperatures according to schedule, maintaining Weekly Tracking forms, and reporting concerns to the regional office and the Foodservices Department.
  2. Ensuring that his/her facility, and all delivery equipment, is well maintained and kept clean (Igloos, hot boxes and baskets should be wiped out each day) and contacting his/her regional office promptly to report any problems with equipment.
• He/she oversees delivery of meals to clients in his/her assigned area:
  1. Ensuring that every client in his area is served, on time, with the appropriate food, at the appropriate temperature, by courteous staff or volunteers; anticipating and resolving minor problems and passing major problems on to the regional office or appropriate department for resolution.
  2. Ensuring that all client starts, reopens, cancellations or special instructions are appropriately recorded, and that route books/sheets are up to date.
  3. Making volunteers aware of all information, changes or special instructions.
  4. Reducing volunteer “no-show” situations by reminding/calling volunteers, by building strong relationships with volunteers, and by helping develop lists of back-up drivers for each route, who can be called on to fill in for others on short notice.
  5. Serving as driver and/or visitor when no volunteer coverage is available.
  6. Asking each volunteer driver/visitor if any of their clients failed to answer the door unexpectedly, if any problems/needs were observed, and if any additional services were provided such as picking up mail or taking out trash, and reporting this information promptly to his/her regional office.
  7. Ensuring that information, gifts, etc. sent to site by the Regional or Central Office are distributed in a timely manner.
• He/she supervises the volunteers assigned to site:
  1. Arranging orientation meetings with new volunteer, ensuring that registration is properly completed, reviewing the MOWCM handbook, and ensuring that new volunteers are adequately trained – either by an experienced volunteer or him/herself.
  2. Assisting with ongoing training of volunteers, by conveying important information, reminding volunteers of standards and training opportunities, and encouraging volunteers to maintain stated standards and policies.
  3. Informing the regional office if he/she suspects any volunteer is unable to safely perform his/her duties, or has in any way breached the MOWCM code of ethics.
  4. Maintaining accurate, up-to-date volunteer schedules, contacting volunteer schedulers to get information, and scheduling routes that do not have volunteer schedulers.
  5. Ensuring that all volunteer time and mileage is recorded, and sending time cards/sheets to the regional office on the last working day of each month.
  6. Encouraging volunteers to spread the word about volunteer opportunities at MOWCM, and discussing projected volunteer needs with the regional office.
• Personnel
  1. He/she oversees paid driver(s) when applicable

Additional Responsibilities:

• Assists volunteers with loading and unloading meal carriers as needed
• Answers phones forwarded from his/her regional office in emergencies and during office closures
• Maintains duplicate, up-to-date files on all clients and volunteers for use in agency closures due to inclement weather or other reasons
• Notifies the Regional Office of volunteer changes of address, illness, retirement, death, etc. in a timely manner, and relays volunteer concerns
• Assists with volunteer recognition projects in his/her region

Qualifications:

• High school diploma or equivalent
• Computer literacy
• Foodservice experience desirable
• Current driver’s license, dependable licensed and insured vehicle
• Ability to pass criminal background check
• Willingness to serve at any site within the regional service area
• Willingness to work on an as-needed basis

Skills and Abilities:

• Ability to read, write and communicate in English
• Excellent interpersonal skills
• Ability to work well with older individuals, disabled individuals, and individuals of all ages and cultures
• Highly organized. Ability to set priorities, multi-task, meet deadlines, and perform well under pressure
• Computer literate. Proficiency with Word, Excel, Outlook, and databases
• Ability and willingness to drive, with licensed insured vehicle
• Knowledge of food handling, sanitation, and safety preferred
• Ability to lift 40 pounds and stand for extended periods of time

Please forward your cover letter and resume in PDF or Word format. Cover letter should include the title for which you are applying.

Meals on Wheels of Central Maryland is an equal opportunity employer.

At Meals on Wheels of Central Maryland, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Meals on Wheels of Central MD believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Equity Statement

Our mission, to keep homebound aging adults, all adults, no matter their race, religion, or sexual orientation, living safely and independently at home for as long as they choose to do so.   As we carry out our work each day, we see first-hand the inequities that exist in our community, inequities that have recently become even more visible as a result of the pandemic — inequities in income, housing, access to nutritious food, and proper health care.

Through our work, we strive to close the gap created by these inequities.

• Our Together in Care partnership programs work to bridge the gap that all too often exists between proper health care and marginalized communities, by working together with local health providers to support transition of care and reduce avoidable hospitalizations with nutrition and housing support, health education and care coordination.
• Our client support and case management teams work to ensure that our clients access all the benefits they are eligible for, in order to increase their economic security.
• Our home repair program ensures that homeowners can maintain and upgrade their homes, modify as necessary, so that they may remain in the home safely, secure its value, maintain their asset and laying the groundwork for generational wealth building.

Our volunteer corps draws from all sectors of society, and we are proud to include special needs community groups to offer their service to their neighbors, offering purposeful work and a mechanism for community contribution, and in turn as research suggests, improving health.

In addition, as an organization, we actively and systematically solicit input from clients, staff, and volunteers to inform our policies and actions. Most recently, an employee initiated a conversation that resulted in our Board approving a policy to include Juneteenth as a paid holiday.

Even as we achieve incremental change in our organization, we endorse the need to address the systems that perpetuate more deeply ingrained inequities. We are committed to this work and to finding creative ways to protect our ability to persevere, as we have through the most challenging of times of the pandemic.   We regularly join with our national organization to advocate for continued support of our work and the needs of those we serve, including visiting with state and federal congressional representatives, and testifying before congressional committees.

We are committed to building and nurturing a culture of acceptance, equity and inclusion as we extend our work beyond our clients and volunteers to our employees.   Meals on Wheels of Central Maryland, Inc. is an equal opportunity employer, committed to a fair and equitable salary structure, a livable wage, and access to benefits. Our recruitment and hiring practices are designed to promote diversity in the workplace, leveraging strong partnerships with historically black colleges and universities to help us reach that goal. Our policy to promote from within was developed to give our workforce opportunities for advancement, and a path toward leadership positions.

We are committed to this work and to continuously listening, discussing, learning and evolving, as we embrace the shared humanity among us while also embracing our differences.