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A premier provider of services to the aging

Work with us and make a difference in your community!

Meals on Wheels of Central Maryland, a premiere provider of aging services, seeks mission driven professionals for our rapidly growing organization.  The pandemic has had a profound impact on aging adults, and MOWCM continues to actively respond and engage in equitable service to heal our community. Our mission to enable aging and disabled adults to live safely and independently at home throughout Central Maryland is more important now than ever.

Meals on Wheels of Central Maryland, Inc. (MOWCM), is committed to providing nutritious home delivered meals, personal contact and support services to homebound, aging and disabled adults. Meals on Wheels is More than a meal™ offering a full continuum of nutrition, support and safety-net services that help sustain health, promote independence, maintain economic stability, and improve overall quality of life.  By helping the aging and disabled remain living independently in their homes, Meals on Wheels supports their continued integration into the social fabric of the community, prevents premature institutionalization, reduces health care spending and allows aging adults to remain in their home and communities with dignity.

Where We Live

Our main headquarters are in the heart of Baltimore’s Highlandtown neighborhood; a community that is diverse, robust, and thriving! In addition to our main office, we have several regional offices across the central Maryland area including Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties.

 

Open Job Opportunities

If you are a caring individual inspired by socially responsible work and dedicated to making a difference in your community, we invite you to explore our current job openings. Ideal candidates bring a passion for the mission and a desire to make a difference.  Opportunities are available in development, finance, and direct service for both experienced and emerging professionals.   

**Proof of COVID -19 vaccine is required for all employment

How to apply:

  • Find the opportunity that aligns with your qualifications and background. Click on the opportunity to learn more.
  • Submit your resume and cover letter to jobopportunities@mowcm.org or the email listed in the job description. 
  • Hang tight and our HR department will be in touch soon if your qualifications and experience match what we are looking for.
  • In the meantime, follow us on social media on Facebook, Instagram, Twitter and LinkedIn @mealsonwheelsMD
Substitute Site Coordinator

STATUS: On Call, Part Time; Non – Exempt

HOURS PER WEEK: Varies

REPORTS TO: Home Delivery Team

Meals on Wheels of Central Maryland, a premiere provider of aging services, seeks mission driven professionals for our rapidly growing organization.  The pandemic has had a profound impact on aging adults, and MOWCM continues to actively respond and engage in equitable service to heal our community. Our mission to enable aging and disabled adults to live safely and independently at home throughout Central Maryland is more important now than ever.

Meals on Wheels of Central Maryland, Inc. (MOWCM), is committed to providing nutritious home delivered meals, personal contact and support services to homebound, aging and disabled adults. Meals on Wheels is more than a meal™ offering a full continuum of nutrition, support and safety-net services that help sustain health, promote independence, maintain economic stability, and improve overall quality of life.  By helping the aging and disabled remain living independently in their homes, Meals on Wheels supports their continued integration into the social fabric of the community, prevents premature institutionalization, reduces health care spending and allows aging adults to remain in their home and communities with dignity.

 

Function and Scope

The On-Call Substitute Site Coordinator will serve as the substitute Distribution or Packing Site Coordinator at sites in his/her region when the regular Distribution or Packing Site Coordinator is unavailable on a short term basis. They will receive and oversee delivery of unitized meals from Meals on Wheels of Central Maryland. Manage and/or coordinate volunteers, drivers, and visitors at the distribution site and maintain community relations and ongoing communication/linkages with the regional office.

 Responsibility and Duties

  • Receiving meals from Meals on Wheels of Central Maryland:
    • Ensure temperature control, quality, and compliance with timing and sanitation practices as set forth by MOWCM, Maryland State Board of Health, and State Office on Aging and communicate any issues to the Director of Home Delivery.
    • Prior to volunteers arriving, pack hot boxes and cold bags for delivery to ensure the quality standards of food safety are upheld.
    • Ensure that his/her facility, and all delivery equipment, is well maintained and kept clean.
  • Overseeing and coordinating the delivery of meals to clients:
    • Ensure that the appropriate number of meals have been delivered to clients in a timely manner. If a volunteer route is open, deliver meals to clients.
    • Communicate discrepancies in the number or type of meals received or their condition, to the Director of Home Delivery so errors can be corrected.
    • Ensure that information, gifts, etc. sent to site by Central Office are distributed to all clients in a timely manner

 

  • With the support of the Director of Volunteer Services, responsible for the supervision of the volunteers assigned to site:
    • Provide orientation to new volunteers, assists with ongoing training by conveying standards and maintaining stated policies and procedures.
    • Manage volunteer schedules and coverage directly with VSS to maintain accurate, up-to-date volunteer schedules, updated monthly, and schedule all routes that do not have an assigned scheduler.
    • Informs the Director of Home Delivery if he/she suspects any volunteer is unable to safely perform his/her duties or has in any way breached the MOWCM code of ethics.
    • Assesses projected volunteer recruitment needs, communicates needs to the Director of Volunteer Services or Director of Home Delivery, and assists in the recruitment of volunteers by speaking to community groups.
  • Works with volunteers to identify client concerns (including safety and health issues, unexpected failure to answer door, etc.) and reports these issues promptly to the HDM Team.
  • Responsible for maintaining relations with physical site owners:
    • Maintain awareness of any issues that could impact MOWCM ability to use site. (i.e. snow/ice on parking lot, major repairs scheduled for building, building closure on specific holidays.) as well as maintain friendly relations with landlords
  • Assist in resolving routing issues, consulting with Director of Home Delivery, to balance routes or address other issues
  • Serve as driver and/or visitor when no volunteer coverage is available.
  • Keep the community informed of the availability of home delivered meals through MOWCM for homebound seniors and disabled individuals.
  • Conducts outreach in his/her assigned area to recruit additional clients, while simultaneously informing the community about opportunities to volunteer and give.
  • Assist in the recruitment of new volunteers and clients by actively encouraging current volunteers to refer others, and by watching for opportunities to speak to individuals or groups who can be referred to the Director of Home Delivery  or the Director of Volunteer Services.
  • Notify the Director of Home Delivery of any volunteer changes of address, illness, retirement, death, etc. in a timely manner, and relays volunteer concerns.
  • Assist with volunteer recognition projects in his/her region.
  • Works with any paid staff, including paid driver(s), assigned to site, providing direction, guidance.
  • Attend and fully participates in all staff meetings and other meetings as required/directed.
  • Assists with and attends special events held by the Meals on Wheels of Central Maryland as necessary
  • Upholds the vision, mission, and values of Meals on Wheels of Central Maryland.
  • Create a welcoming and positive environment for volunteers to meet program goals.
  • Other duties as requested by supervisor.

 

 

 

Required Knowledge, Skills and Abilities

  • Excellent interpersonal skills. Ability to work well with older individuals, disabled individuals, and individuals of all ages and cultures.
  • Highly organized and able to effectively problem solve.
  • Ability to stand for extended periods of time, lift 40 pounds, and fulfill the other physical requirements of the position.
  • Ability to read, write and communicate fluently in English. Additional language skills (Spanish, Korean, etc.) a plus.
  • Experience managing volunteers, preferred.
  • Familiarity with community organizations/publications/sources of volunteers/clients desirable.
  • Knowledge of food handling, sanitation, and safety techniques, a plus.
  • Computer literacy

 

Qualifications

  • High school diploma or equivalent certificate
  • Possess a valid Maryland driver’s license and maintain a driving record free of accidents for twelve (12) months.
  • Can seek and maintain employment in the US.
  • Must pass criminal background and drug screens
  • Must be fully vaccinated for COVID 19.
  • One to two years of related experience, preferred

 

Ideal candidates are enthusiastic, communicate effectively, and are ready to get the job done. Successful Substitute Site Coordinators care deeply about customer expectations and satisfaction.

We are looking for team players who desire to grow with us!

 

 

 

Client Engagement Specialist

Client Engagement Specialist

 

Hours: Mon-Fri 8:30am-4:30pm

Status: FULL TIME

Location: 63 Shipping Place Dundalk, MD 21221

Baltimore Metropolitan Area

Department: Client Engagement

 

 

Meals on Wheels of Central Maryland, a premiere provider of aging services, seeks mission driven professionals for our rapidly growing organization.  The pandemic has had a profound impact on aging adults, and MOWCM continues to actively respond and engage in equitable service to heal our community. Our mission to enable aging and disabled adults to live safely and independently at home throughout Central Maryland is more important now than ever.

 

Meals on Wheels of Central Maryland, Inc. (MOWCM), is committed to providing nutritious home delivered meals, personal contact and support services to homebound, aging and disabled adults. Meals on Wheels is more than a meal™ offering a full continuum of nutrition, support and safety-net services that help sustain health, promote independence, maintain economic stability, and improve overall quality of life.  By helping the aging and disabled remain living independently in their homes, Meals on Wheels supports their continued integration into the social fabric of the community, prevents premature institutionalization, reduces health care spending and allows aging adults to remain in their home and communities with dignity.

 

Ideal candidates bring a passion for the mission and a desire to make a difference

 

Responsibilities:

 

The Client engagement specialist will offer a wide range of client-based services by phone, fax, email, or database assignments to include incoming and outgoing calls, data entry, resource sharing, referrals, outreach, and client delivery dashboard monitoring while consistently delivering an elevated level of professional customer service.

 

As a part of the Client Engagement team, the candidate will also assist clients and their representatives by connecting them to appropriate Meals on Wheels programs and services.

 

 Additional Duties Include:

 

Collects and records appropriate data and documentation in Meals on Wheels client database.

Addresses meal schedule changes, and missed deliveries, and emergency alerts, advising volunteers on appropriate responses. Monitors meal delivery dashboard and follows up as needed with accurate detailed documentation.

 

 

 

 

 

Qualifications:

Two years of college, preferably with a major or concentration in a human services-oriented field.   Bachelor’s degree preferred.

 

Benefits and perks:

Competitive salary with health insurance, vision and eye care, life insurance, short term disability insurance, 401k that includes company match and discretionary contributions, mileage reimbursement and much more!

At Meals on Wheels of Central MD, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Meals on Wheels of Central MD believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. j

 

 

 

On Call Delivery Driver, Central

STATUS: On Call, Part Time; $15.00/hour

HOUS PER WEEK: Varies based on need                                                                                           

SUPERVISOR: Distribution Manager

 Meals on Wheels of Central Maryland, a premiere provider of aging services, seeks mission driven professionals for our rapidly growing organization.  The pandemic has had a profound impact on aging adults, and MOWCM continues to actively respond and engage in equitable service to heal our community. Our mission to enable aging and disabled adults to live safely and independently at home throughout Central Maryland is more important now than ever.

 Meals on Wheels of Central Maryland, Inc. (MOWCM), is committed to providing nutritious home delivered meals, personal contact and support services to homebound, aging and disabled adults. Meals on Wheels is more than a meal™ offering a full continuum of nutrition, support and safety-net services that help sustain health, promote independence, maintain economic stability, and improve overall quality of life.  By helping the aging and disabled remain living independently in their homes, Meals on Wheels supports their continued integration into the social fabric of the community, prevents premature institutionalization, reduces health care spending and allows aging adults to remain in their home and communities with dignity.

 Ideal candidates bring a passion for the mission and a desire to make a difference.  Routes available throughout Central Maryland; however, all routes originate in Baltimore City.

 Function and Scope

Serves as an on-call driver and delivers bulk and packaged food from the Central Kitchen in Baltimore City to distribution sites, day care facilities, congregate eating sites, and home-delivered meals to clients.

  Primary Responsibility and Duties

  • Oversee the distribution of meals to homebound elderly and disabled community members.
  • Reads and follows delivery instructions, uses Mobile Meals application to guide and report on delivery route progress and, client concerns.
  • Ensure and maintain cleanliness and food safety requirements of meals during delivery.
  • Follow food delivery procedures.
  • Assist in taking and recording food temperatures as requested.
  • Keeps van and assigned work tools clean and well maintained.
  • Help identify clients who need additional services, and works with other staff to identify resources to meet client needs.
  • Maintain customer/client concern record free of concerns/complaints for twelve (12) months
  • Adhere to all Maryland State standards for road safety
  • Other duties as requested by supervisor

 Qualifications

  • Uphold the vision, mission and values of Meals on Wheels of Central Maryland.
  • Possess excellent interpersonal and adaptive problem-solving skills.
  • High school diploma or equivalent certificate
  • Possess a valid Maryland driver’s license and maintain a driving record free of accidents for twelve (12) months.
  • Can seek and maintain employment in the US.
  • Able to lift a minimum of 70 pounds
  • Able to sit and stand for long periods of time.
  • Must pass criminal background and drug screens
  • Must be fully vaccinated for COVID 19.
  • One to two years of related experience, preferred
  • Basic knowledge of food sanitation and HACCP guidelines, preferred

 Ideal candidates are enthusiastic, communicate effectively, and are ready to get the job done. Successful delivery drivers enjoy being out on the road driving, put safety first, and care deeply about customer expectations and satisfaction.

We are looking for team players who desire to grow with us!

 

 

Learn + Develop

Meals on Wheels of Central Maryland is committed to developing its employees. We have a developed a comprehensive training program known as the Talent Retention Program that is both discipline and organization based. From onboarding to on the job learning to continuing education, we’ve got your covered.

Employee Benefits      

Caring for you so that you can be at your best!

Balance

35-hour work week

Sick leave

Personal leave

Vacation leave

Flexible spending and Health Savings Account with employer contribution

Wellness

Full time employees working 30 hours more per week are eligible for MOWCM health benefits the first of the month following 60 days of employment. Most coverage extends to spouse/domestic partnerships and eligible dependents up to 26 years of age.

Medical Insurance

Dental Insurance

Employer paid Short Term Disability and Workers Compensation

Employee Assistance Program – We offer all employees, regardless of full time or part time status access to our comprehensive Employee Assistance Program. Our EAP offers a variety of resources such as Financial Health Consultations and an Online Legal Resource Center.

Compensation

Competitive market salary

Free parking

401K with company match

Discretionary 401k contribution

Mileage & expense reimbursement

Total compensation statements give employees information on the complete pay package awarded to them on an annual basis, including both direct and indirect compensation.

Equity @mealsonwheelsmd

As we carry out our work each day, we see first-hand the inequities that exist in our community, inequities that have recently become even more visible as a result of the pandemic — inequities in income, housing, access to nutritious food, and proper health care. Through our work, we strive to close the gap created by these inequities.

Read our full equity statement

Equity Statement

Our mission, to keep homebound aging adults,  no matter their race, religion, ethnicity, gender identity, gender expression, or sexual orientation, living safely and independently at home for as long as they choose to do so.   As we carry out our work each day, we see first-hand the inequities that exist in our community, inequities that have recently become even more visible as a result of the pandemic — inequities in income, housing, access to nutritious food, and proper health care.

Through our work, we strive to close the gap created by these inequities.

  • Our Together in Care partnership programs work to bridge the gap that all too often exists between proper health care and marginalized communities, by working together with local health providers to support transition of care and reduce avoidable hospitalizations with nutrition and housing support, health education and care coordination.
  • Our client support and case management teams work to ensure that our clients access all the benefits they are eligible for, in order to increase their economic security.
  • Our home repair program ensures that homeowners can maintain and upgrade their homes, modify as necessary, so that they may remain in the home safely, secure its value, maintain their asset and laying the groundwork for generational wealth building.

Our volunteer corps draws from all sectors of society, and we are proud to include special needs community groups to offer their service to their neighbors, offering purposeful work and a mechanism for community contribution, and in turn as research suggests, improving health.

In addition, as an organization, we actively and systematically solicit input from clients, staff, and volunteers to inform our policies and actions. Most recently, an employee initiated a conversation that resulted in our Board approving a policy to include Juneteenth as a paid holiday.

Even as we achieve incremental change in our organization, we endorse the need to address the systems that perpetuate more deeply ingrained inequities. We are committed to this work and to finding creative ways to protect our ability to persevere, as we have through the most challenging of times of the pandemic.   We regularly join with our national organization to advocate for continued support of our work and the needs of those we serve, including visiting with state and federal congressional representatives, and testifying before congressional committees.

We are committed to building and nurturing a culture of acceptance, equity and inclusion as we extend our work beyond our clients and volunteers to our employees.   Meals on Wheels of Central Maryland, Inc. is an equal opportunity employer, committed to a fair and equitable salary structure, a livable wage, and access to benefits. Our recruitment and hiring practices are designed to promote diversity in the workplace, leveraging strong partnerships with historically black colleges and universities to help us reach that goal. Our policy to promote from within was developed to give our workforce opportunities for advancement, and a path toward leadership positions.

We are committed to this work and to continuously listening, discussing, learning and evolving, as we embrace the shared humanity among us while also embracing our differences.

Happy, fulfilled, motivated… take it from our employees!

When you’re a part of the Meals on Wheels family, you’re a part of something larger than yourself. People who work here are motivated to help others, which leads to their own happiness and fulfillment. If where you work truly matters, join our team today!

“I’ve had lots of job in my life, but Meals on Wheels is the best place that I’ve ever worked! The people at Meals on Wheels truly care about me and allow me to give back to the community and help other people.” – Dexter, Meals on Wheels Driver

As a team at Meals on Wheels of Central Maryland, we are all committed to helping the community and our clients. I enjoy knowing that when I come to work each day, I play a part in making sure our mission is achieved“- Nicole, Meals on Wheels Development Dept.

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